Policies

1. Overview


In the course of its business, Diversity Skills Training Pty Ltd (“Diversity Skills Training”) may collect information from students or persons seeking to enrol with Diversity Skills Training, either electronically or in hard copy format, including information that personally identifies individual users. Diversity Skills Training may also record various communications between individuals and Diversity Skills Training. In collecting personal information Diversity Skills Training will comply with the requirements of the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

2. Collection and use of personal information


Diversity Skills Training will only collect personal information from individuals by fair and lawful means which is necessary for the functions of Diversity Skills Training. Diversity Skills Training will only collect sensitive information with the consent of the individual and if that information is reasonably necessary for the functions of Diversity Skills Training.
The information requested from individuals by Diversity Skills Training will only be used to provide details of study opportunities, to enable efficient course administration, to maintain proper academic records and to report to government agencies as required by law. If an individual chooses not to give Diversity Skills Training certain information then Diversity Skills Training may be unable to enrol that person in a course or supply them with appropriate information.
Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, Diversity Skills Training shall include in the record containing that information a note of the disclosure. Any person or organisation that collects information on behalf of Diversity Skills Training or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.

3. Disclosure of personal information


The information that an individual provides may be disclosed to organisations that run courses in conjunction with Diversity Skills Training. Personal information about students studying with Diversity Skills Training may be shared with the Australian Government and designated authorities, including the Australian Skills Quality Authority (ASQA).This information includes personal and contact details, course and unit enrolment details and changes.

Diversity Skills Training will not disclose an individual’s personal information to another person or organisation unless
a) the individual concerned is reasonably likely to have been aware, or made aware that information of that kind is usually passed to that person or organisation;
b) the individual concerned has given written consent to the disclosure
c) Diversity Skills Training believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;
d) the disclosure is required or authorised by or under law; or
e) the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue. Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, Diversity Skills Training shall include in the record containing that information a note of the disclosure.

Any person or organisation that collects information on behalf of Diversity Skills Training or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.

4. Security and integrity of personal information


Diversity Skills Training is committed to ensuring the confidentiality, security and integrity of the personal information it collects, uses and discloses.

Diversity Skills Training will take all reasonable steps to ensure that any personal information collected is relevant to the purpose for which is was collected, is accurate, up to date and complete.

Diversity Skills Training will store securely all records containing personal information and take all reasonable security measures to protect personal information it holds from misuse, interference, loss, unauthorised access, modification or disclosure.

Where Diversity Skills Training has no further use for personal information for any purpose disclosed by Diversity Skills Training, or is no longer required to maintain that personal information, all reasonable steps will be taken to destroy or de-identify the information.

5. Right to access and correct records


Individuals have the right to access or obtain a copy of the personal information that Diversity Skills Training holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that Diversity Skills Training holds about them; however Diversity Skills Training may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request. Where it is reasonable to do so, access to the information will be provided in the manner requested by the individual. If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made as soon as practical. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. There is no charge for making a request to correct personal information.

Written requests for access to, to obtain a copy of, or correct personal information held by Diversity Skills Training should be sent to:
National Training Manager
Diversity Skills Training
Suite 3, Level 2, 90 Phillip St, Parramatta. NSW 2150

6. Complaints about an alleged breach of the APPs


Where an individual believes that Diversity Skills Training has breached a Privacy Principle in relation to that individual they may lodge a complaint using Diversity Skills Training’s grievance handling procedures which enables students and prospective students to lodge grievances of a non-academic nature, including grievances about handling of personal information and access to personal records.

7. Publication


These Privacy Policy will be made available to students and persons seeking to enrol with Diversity Skills Training by publication on Diversity Skills Training’s website: www.diversityskillstraining.edu.au. Alternatively, a copy of this policy may be requested by contacting Diversity Skills Training using the contact details provided above. In order to ensure that students have given their informed consent for their personal information to be disclosed to certain third parties as outlined in this procedure, Diversity Skills Training will advise students on enrolment about these procedures and where they are located.

PURPOSE

The purpose of this policy is to outline Diversity Skills Training fees, charges and eligibility for refunds.

SCOPE

This policy applies to students undertaking training under Government Funded Contracts and students paying full fees

POLICY:

Fees and Charges:

1. Diversity Skills Training is committed to ensuring fair and equitable policies and procedures are in place regarding payment of any monies to DST. Diversity Skills Training is aware of its obligation as Registered Training Organisation to protect student fees paid in advance. To this effect it does not collect fees in advance of more than $1500.

2. Course Fees and charges are advised to the student prior to or at the time of enrolment through course promotional materials, student induction or the website.

3. Payment plans are aligned to courses and may vary depending upon factors such as length of course, student cohort, and government contract guidelines. Student must make a request in writing if they wish to apply for payment plan with valid reason for the request. It will be assessed on a case to case basis

4. Fees can be paid as a minimum of one instalment on enrolment. Balance of fees is to be paid on an instalment program. However, instalment payments may incur an extra $150 admin fee, paid along with the first instalment payment. Giving an opportunity for paying in instalment is entirely up to Diversity Skills Training discretion. Students must make a request in writing if they wish to apply for instalment payment with valid reason for the request. It will be assessed on case to case basis. When the instalment payment request is approved then student can start paying based on their approved payment plan

5. Diversity Skills Training may restrict or withhold services or access to facilities from the student if fees are overdue.

5. Publication
This refund policy will be made available to students and persons seeking to enrol with Diversity Skills Training by publication on the website: www.diversityskills.edu.au. This refund policy will also form part of enrolment information.

Refunds Policy (for fee for service courses):
Course Fees Refund: 6. Enrollment fee for fee for service students is non-refundable. Diversity Skills Training will refund you any money paid by you only if the provider (Diversity Skills Training) defaults on providing training. Course fees collected will be refunded only under the following circumstances
– the course does not start on the agreed starting day; or
– the course ceases to be provided at any time after it starts but before it is completed; or
– if the student informs of course withdrawal in writing at least 10 working days before the commencement of the training.
– In the case of provider default, refunds will be made within two weeks after the default day and Diversity Skills Training will give the student a statement that explains how the amount has been worked out; or

Course fees collected will not be refunded if: – the student/client cancels the enrollment less than 5 working days prior to the commencement of that course.
– the student/client withdraws from the course after the commencement of the first day of training
– the student does not start on the agreed starting date; or
– the student withdraws from the course before completion
– trainee/existing worker trainee withdraws from trainee-ship program after the commencement date

7. If a student withdraw from a course due to serious illness or suffer exceptional circumstances of a compassionate nature (such as death or severe illness in the immediate family) Diversity Skills Training will refund any unused fees less an administrative fee of 10%. Appropriate evidence will need to be provided with the withdrawal request. This fee refund is wholly at the discretion of Diversity Skills Training

8. In cases of verifiable financial hardship, the student should consult with DST’s Training Manager or Director

9. Students are required to use the Refund application form(SSFRM05) to lodge their request for Refund
Refunds for Publicly Funded Western Australian VET Students Only: Students who withdraw are entitled to a full refund of fees and charges where:
1. a course/qualification or unit is cancelled or re-scheduled to a time unsuitable to the student; or
2. a student is not given a place due to maximum number of places being reached.

Part Refunds:

Students who withdraw for reasons other than those outlined above, and who lodge a withdrawal form before 20% of delivery has been concluded will be eligible for a full refund of their course fee, and:
1. a full refund of the resource fee if the course is a Diploma or Advanced Diploma; or
2. 50% of the resource fee if the course is below Diploma level.

Qld Certificate 3 Guarantee Program and Higher Level Skills Program Students ONLY:


Upon receiving the refund application from a withdrawn student, the pro-rata refund will be determined based on the appropriate per unit amount for those units not undertaken from the point application for refund has been approved.

Qld User Choice Students:

Qld User Choice Students: Provision of refunds, under Qld user choice, is as follows:
a. Full refunds to students for student contribution fees charged for training delivery that has not commenced at the time of the cancellation of enrolment
b. Proportionate refunds where the student has withdrawn from a unit of competency/module
c. Full refunds to employers for any additional charges (beyond the student and government contribution) charged by DST (if any)at the time of the cancellation of enrolment( if applicable)
Refunds will be processed within 14 days upon receiving the application for refund.

NSW Smart and Skilled Student ONLY Fee and Refund Policy:


Diversity Skills Training is aware of its contractual responsibilities under Smart and Skilled with regard to the Fee and Refund administration requirements. To ensure compliance with the requirements we have put the following procedures in place:
– All information regarding fees to be paid by student will be supplied individually on enrolment on completion of the Notification of Enrolment Process. These will be as calculated using the Provider Calculator.
– Students will be notified of any schedule of payments on enrolment.
– Students will be notified of any additional equipment costs prior to enrolment
– Any fee schedule will ensure that all fees are paid in full prior to completion of training and assessment
– All fees collected will be retained by Diversity Skills Training
– Where applicable (i.e. under certain Awards) the employer will pay the fee for certain Apprenticeships and Traineeships
– No extra fees will be charged to students under a sub-contacting arrangement.
– Students will be entitled to 2 attempts to complete a unit of competency without additional cost. Any further attempts will incur a charge which will be at the discretion of the Provider.
– Fees will be adjusted to reflect any RPL or CT and if necessary refunds will be made.
– If a student does not complete a qualification at a certain level but has completed all the requirements of a qualification at a lower level with lower level fees Diversity Skills Training will give a pro-rata refund to the student. The pro-rata refund will be determined based on the appropriate per unit amount for those units not undertaken from the point application for refund has been approved. Refunds will be processed within 14 days upon receiving the application for refund.

Withdrawal of students

– Withdrawal without Penalty: students will be notified prior to enrolment that they can withdraw from the course 10 days prior to the course start date and receive a full refund of fees paid to date.

Withdrawal after the Cut-Off Date with Penalty


– When students withdraw from a course after the course start date, Diversity Skills Training will not refund any collected course fees

Extenuating Circumstances

If for any reason Diversity Skills Training is unable to complete the training the following Refund Policy will apply:
– Diversity Skills Training will refund you any money paid by you only if the provider (Diversity Skills Training) defaults on providing training. Course fees collected will be refunded only under the following circumstances
– the course does not start on the agreed starting day; or the course ceases to be provided at any time after it starts but before it is completed
– If a student does not complete a qualification at a certain level but has completed all the requirements of a qualification at a lower level with lower level fees Diversity Skills Training will give a pro-rata refund to the student. The pro-rata refund will be determined based on the appropriate per unit amount for those units not undertaken from the point application for refund has been approved. Refunds will be processed within 14 days upon receiving the application for refund.

Continuing Students

If you started your training prior to 1 Jan 2018 you will now be required to pay a different schedule of fees. You will be informed of these fees by Diversity Skills Training prior to recommencing training in 2015.

PURPOSE

Diversity Skills Training is committed to provide equal opportunity and promote inclusive practices and processes in its policies and procedures. The purpose of this policy is to outline Diversity Skills Training commitment to access and equity principles.

SCOPE

This policy applies to all Diversity Skills Training staff, trainers or contractors who liaise with current or future students, partner organisations and employers.

POLICY 1.

Diversity Skills Training is committed to ensure that it complies with the following legislation  Disability Discrimination Act 1992;
– Human Rights and Equal Opportunities Act 1986;
– Racial Discrimination Act 1975;
– Sex Discrimination Act 1984.

2. Diversity Skills Training will implement the following process to ensure that all current/future students receive fair and equitable treatment.
2.1. Student’s admission to courses are based solely on the entry requirements outlined in the marketing material, course guide. Students will be selected based on merit.
2.2. Students will be provided with adequate information and support to enable them to select the most suitable program for their needs.
2.3. To ensure that the learning environment is free from harassment, discrimination and victimisation, Diversity Skills Training will specify standards of behaviour expected from students and staff in its Staff/Student Code of Conduct. Please refer to Student/Staff Behaviour Management Policy.
2.4. Diversity Skills Training will ensure that teaching and learning materials reflect the diverse needs of its clients. Students will be treated fairly and equally in all aspects of training without regard to political affiliation, race, colour, religion, national origin, sex, marital status or physical disability.
2.5. Diversity Skills Training provides equity in access to the level of training and support required by each student by: a) Providing courses that are online and self-paced b) Providing learning support: Learning support is facilitated for those with basic literacy, numeracy or English language difficulties or other identified areas of learning difficulty. Special consideration may be granted if through misadventure (e.g. illness, bereavement, or personal trauma) a student is prevented from completing an assessment or sitting an examination; or believes that their performance has been affected by such an incident. Please refer Assessment Policy c) Providing culturally appropriate training and assessment resources that are relevant to student needs and circumstances d) Reasonable adjustment to training and assessment for those with a disability or special needs e) Providing student support and referring student to counselling services where needed
2.6. Complaints and appeals are addressed in a fair and equitable manner. Individuals who believe they have been treated unfairly are encouraged to use Diversity Skills Training complaints and appeals policy/procedures. DST will promptly and thoroughly investigate all complaints and appeals in accordance with stated procedures. Please refer Complaints and Appeal Policy

3. This policy may not apply where the student has a criminal history that will impact on the course he or she is enrolled in or if a student requires a special service which will cause financial hardship to Diversity Skills Training.