ICT20115 – Certificate II in Information, Digital Media and Technology

Course Code - ICT20115
Career options
- Clerical and Administration
- Help Desk Officer
- ICT Operations Support
- ICT User Support
- IT Support Technician
- PC Support
Course Duration
- 8 months
- Face to Face classes (10 hours per week)
- Online study available
- Students are also required to do 10 hours of self study per week.
- Traineeship: for existing workers in the industry
- Classes times advised by email upon enrolment or inquiry.
- ACSF Level 2 in learning, numeracy, reading and writing and oral.
Course Overview

Information Technology continues to expand globally. Many employers are looking to hire IT trained employees in the next few years as this is a very important skill area. Careers in technology are potentially very lucrative and this is where they begin. This course provides the skills and knowledge for an individual to be competent for a variety of information technology positions including: Helpdesk & Support, Clerical and Administration.

Course Modules
BSBSUS201Participate in environmentally sustainable work practices
BSBWHS201Contribute to health and safety of self and others
ICTICT201Use computer operating systems and hardware
ICTICT202Work & communicate effectively in an ICT environment
ICTICT203Operate application software packages
ICTICT204Operate a digital media technology package
ICTWEB201Use social media tools for collaboration and engagement
BSBITU203Communicate electronically
ICPDMT321Capture a digital image
ICTICT205Design basic organisational documents using computing packages
ICTICT206Install software applications
ICTICT210Operate database applications
ICTSAS202Apply problem-solving techniques to routine ICT malfunctions
ICTSAS207Protect and secure information assets